Terms of Service.

1.Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Vynue, LLC (“Vynue,” “we,” “us,” or “our”) governing your access to and use of the Vynue website, mobile applications, and all related services (collectively, the “Services”).

By creating an account, accessing the Services, or clicking any “I Agree” or “Sign Up” button, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms in their entirety, you may not use the Services.

2.About Vynue

Vynue is an online marketplace that connects clients seeking entertainment and experiential services for private events with independent performers, entertainers, and venue operators. Vynue provides the platform infrastructure, discovery tools, booking flow, and payment processing. Vynue is not a staffing agency, talent agency, or employment agency.

Vynue is not a party to the service agreement between clients and performers/venues. All services are performed by independent third parties, not by Vynue or its employees. Vynue does not supervise, direct, or control the manner in which performers provide their services.

By facilitating bookings, Vynue acts as a limited payment collection agent on behalf of performers and venues for the purpose of accepting payment from clients.

3.Eligibility & Age Requirement

By using the Services, you represent and warrant that:

• You are at least 18 years of age (or 21+ for features/categories where a higher age threshold is specified);
• You have the legal capacity to enter into binding contracts in your jurisdiction;
• You are not barred from using the Services under any applicable law;
• You will use the Services only for lawful purposes and in compliance with these Terms; and
• All information you provide is truthful, accurate, and current.

Vynue reserves the right to verify your age at any time and to immediately suspend or terminate any account found to belong to a person under 18. Creating an account on behalf of a minor, or using a minor's likeness in any content uploaded to the platform, is strictly prohibited and may result in permanent termination and referral to appropriate authorities.

4.Account Registration

To access most features, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your account information;
• Keep your password confidential and not share it with others;
• Notify us immediately of any unauthorized access to your account at support@vynue.com; and
• Accept responsibility for all activity that occurs under your account.

You may create one account per person or entity. Creating multiple accounts to circumvent a suspension, ban, or review decision is prohibited.

Username. Your chosen username becomes part of your public profile URL. Usernames must not impersonate another person, infringe trademarks, or include offensive or prohibited content. Vynue reserves the right to reclaim usernames that violate these requirements.

5.User Roles

Vynue has three primary user roles:

• Client: A person who browses the platform and books performers or venues for private events. Clients agree to Section 7 in addition to these general Terms.
• Performer / Venue Operator: An independent individual or business that lists services on the platform and accepts bookings. Performers and venue operators agree to Section 6 in addition to these general Terms.
• Staff (Manager / Admin): Internal Vynue team members who access the platform for operations, verification, and moderation purposes. Staff access is governed by additional internal policies.

6.Performer & Venue Terms

6.1 Independent Contractor Status

Performers and venue operators are independent contractors, not employees, partners, agents, or joint venturers of Vynue. Nothing in these Terms creates an employment relationship. Performers are solely responsible for their own taxes, insurance, licenses, permits, and compliance with applicable laws (including any licensing requirements for entertainment services in their jurisdiction).

6.2 Profile Accuracy

You are responsible for ensuring your profile accurately represents your services, pricing, availability, location, and identity. Misrepresentation — including using photos that are not of you, listing services you do not offer, or falsely claiming verification credentials — is grounds for immediate account termination.

6.3 Verification

Vynue operates a tiered verification program. To appear as “Verified” on the platform, you must submit valid, government-issued identity documentation and complete our verification process. Verification decisions are made by our team and are not automatic. Vynue may revoke verified status at any time if we determine that misrepresentation occurred.

Verification by Vynue does not constitute an endorsement, guarantee, or warranty of any performer's services, conduct, or character. Verification is a trust signal only.

6.4 Booking Acceptance & Response Time

If you have not enabled Instant Book, you will receive booking requests that you must accept, decline, or counter within 48 hours. Consistently failing to respond to requests in a timely manner may result in reduced placement in search results or removal of your listing.

6.5 Service Delivery

When you accept a booking, you enter into a direct service agreement with the client. You are responsible for:

• Arriving on time and fulfilling the agreed scope of services;
• Conducting yourself professionally and in accordance with agreed terms;
• Complying with all applicable local laws, including entertainment licensing requirements; and
• Maintaining any required business licenses, insurance, or permits.

6.6 Off-Platform Transactions

Circumventing the Vynue platform to conduct transactions that originated through Vynue is prohibited. This includes soliciting clients to pay outside Vynue, sharing contact information for the purpose of bypassing platform payments, or re-booking clients obtained through Vynue outside the platform within 12 months of initial contact. Violations may result in permanent account termination and recovery of platform fees owed.

6.7 Content Rights

By uploading photos, videos, and other media to your profile, you grant Vynue a non-exclusive, royalty-free, worldwide license to display, reproduce, and use that content for the purpose of operating and marketing the platform (e.g., featuring your profile in search results, promotional materials, or social media). You represent that you own or have the rights to all content you upload, and that it does not infringe any third-party rights.

You may revoke this license at any time by removing the content from your profile or deleting your account. Vynue will remove the content from active display promptly and from any marketing use within 60 days of your request.

7.Client Terms

7.1 Booking Responsibility

As a client, you are responsible for providing accurate event details when making a booking request, including date, time, duration, location, number of guests, and event type. Inaccurate information that affects service delivery is the client's responsibility.

7.2 Respectful Conduct

You agree to treat all performers, venue staff, and other users with respect. Vynue has a zero-tolerance policy for harassment, assault, non-consensual recording, demanding services not agreed to in the booking, and any other abusive conduct. Violations will result in immediate account termination and may be reported to law enforcement.

7.3 Scope of Services

Bookings are strictly limited to the services described in the performer's profile and the agreed booking terms. Attempting to pressure, coerce, or solicit services outside the agreed scope — including sexual services beyond what a performer has explicitly listed and agreed to — is grounds for immediate ban and potential legal action.

7.4 Event Compliance

You are responsible for ensuring that the event location and event activities comply with all applicable local laws and venue rules. Vynue is not liable for legal issues arising from the client's event setup or conduct.

7.5 Non-Solicitation

You agree not to solicit performers or venue operators you discovered through Vynue to conduct repeat bookings outside the platform within 12 months of initial contact through Vynue.

8.Bookings & Transactions

8.1 Booking Flow

A booking is initiated when a client submits a booking request through the platform. A booking is confirmed only when:

1. The performer/venue accepts the request (or Instant Book is enabled); and
2. Payment is successfully processed by Vynue.

Vynue reserves the right to cancel any booking that violates these Terms or applicable law.

8.2 Instant Book

Performers who enable Instant Book allow clients to confirm a booking without manual acceptance. Enabling Instant Book is a commitment to honor bookings that meet your listed criteria. If a performer repeatedly cancels Instant Book reservations, Vynue may disable the feature on their account.

8.3 Counter-Offers

Performers may respond to a booking request with a counter-offer (alternative price, duration, or terms). Counter-offers must be made within 48 hours of receiving the request. The client may accept, decline, or submit a revised offer in response.

8.4 Binding Agreement

Upon confirmation, both the client and performer/venue enter a direct service agreement with each other. Vynue is not a party to this agreement. Disputes arising from the service agreement between users are primarily the responsibility of the users to resolve, with Vynue offering mediation support (see Section 21).

9.Payments & Fees

9.1 Platform Service Fee

Vynue charges a platform service fee on each completed booking. The current fee schedule is displayed transparently in the booking flow before you confirm payment. The fee is deducted from the total booking amount before disbursement to the performer/venue.

Fees are subject to change. Vynue will provide at least 30 days' notice of any fee increases via email and in-app notification. Changes will not apply retroactively to bookings already confirmed.

9.2 Payment Methods

Vynue accepts payment by credit card, debit card (via Stripe), and select cryptocurrencies (via Coinbase Commerce). By submitting payment, you authorize Vynue to charge the full booking amount including the platform service fee through your selected payment method.

9.3 Disbursements to Performers

Vynue disburses the performer/venue portion of booking payments following successful completion of the booked event, net of the platform service fee. Disbursement timelines will be communicated in your dashboard. Vynue is not responsible for delays caused by third-party payment processors, bank processing times, or cryptocurrency network congestion.

9.4 Taxes

Performers and venue operators are solely responsible for reporting and remitting applicable taxes on income earned through the platform. Vynue may issue tax reporting forms (e.g., Form 1099-K) where required by US tax law. Vynue does not provide tax advice.

9.5 Failed Payments

If a payment fails or is disputed (chargeback), the associated booking will be placed on hold pending resolution. Fraudulent chargebacks are a violation of these Terms and may result in account suspension.

10.Cancellations & Refunds

10.1 Client Cancellations

• More than 7 days before the event: Full refund of the booking amount, including the platform fee.
• 3–7 days before the event: 50% refund of the performer/venue portion; the platform fee is non-refundable.
• Less than 3 days before the event: No refund. The full booking amount is disbursed to the performer/venue.
• No-show (client): No refund. The full booking amount is disbursed to the performer/venue.

10.2 Performer/Venue Cancellations

• Cancellation by the performer/venue: The client receives a full refund of the total amount paid, including the platform fee. The performer/venue may also incur a cancellation penalty applied against future payouts.
• Repeated cancellations may result in removal from the platform.

10.3 Extenuating Circumstances

In cases of documented emergencies — such as verified natural disasters, declared public health emergencies, or serious personal emergencies — Vynue may, at its sole discretion, override the standard cancellation policy to issue full or partial refunds. Decisions are final and reviewed on a case-by-case basis. Contact support@vynue.com.

10.4 Refund Processing

Approved refunds are processed back to the original payment method within 5–10 business days. Cryptocurrency refunds are processed in USD equivalent based on the exchange rate at the time of the original transaction. Vynue is not responsible for delays in refund processing by your financial institution.

11.Content Standards

All content you post, upload, or transmit through Vynue must comply with these content standards. Content must not:

• Be false, misleading, or deceptive;
• Defame, harass, threaten, or intimidate any person;
• Discriminate against or demean individuals based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic;
• Infringe any third party's copyright, trademark, trade secret, or other intellectual property or proprietary rights;
• Include unauthorized personal information of third parties (doxxing);
• Contain malware, viruses, or malicious code;
• Constitute spam, unsolicited advertising, or chain letters;
• Depict or solicit illegal activity; or
• Violate any applicable law or regulation.

Vynue may remove any content that violates these standards, with or without notice, and may suspend or terminate accounts responsible for repeated or egregious violations.

12.Adult Content Policy

Vynue is designed to support legal entertainment services. We operate under strict content standards to ensure all activity on the platform is lawful, consensual, and clearly disclosed.

12.1 Permitted Content

• Tasteful, non-explicit promotional photos appropriate for a professional profile (swimwear, lingerie-style, or performance attire is permitted in the designated media sections);
• Honest descriptions of legally available entertainment services in your jurisdiction; and
• Promotional videos that accurately represent your performance style.

12.2 Prohibited Content

• Explicit sexual imagery in profile photos or any publicly visible content;
• Any content involving minors in a sexual context — this is strictly prohibited, will be reported to the National Center for Missing & Exploited Children (NCMEC) and applicable law enforcement, and will result in permanent account termination;
• Listings or messaging that offer, imply, or solicit prostitution or sexual services in exchange for money that are illegal in the relevant jurisdiction;
• Non-consensual intimate imagery or deepfakes;
• Misrepresentation of the nature of services offered; and
• Content designed to circumvent platform monitoring or policy enforcement.

12.3 Performer Responsibility & Legal Compliance

Performers are solely responsible for understanding and complying with all laws in their jurisdiction governing entertainment services, including licensing requirements, local ordinances, and any applicable regulations on content or services. Vynue does not verify local legal compliance and provides no legal advice.

12.4 Content Moderation

All uploaded images are reviewed by automated systems and, where flagged, by human moderators. We reserve the right to remove any content that we determine, in our sole discretion, violates this policy. Moderation decisions may be appealed by contacting support@vynue.com.

13.Reviews & Ratings

13.1 Post-Booking Only

Reviews may only be submitted by parties to a completed booking. Clients may review performers/venues and performers/venues may review clients. This mutual review system is designed to maintain accountability on both sides.

13.2 Authenticity

Reviews must be honest and based on genuine first-hand experience of the booked service. The following are prohibited:

• Fake or incentivized reviews;
• Reviews from parties with a personal or financial conflict of interest;
• Retaliatory reviews designed to harm the other party for unrelated reasons; and
• Reviews containing personal information, defamatory statements, or hate speech.

13.3 Publication Hold

Reviews are held for 7 days after submission to allow both parties to submit their review without being influenced by the other's rating. If both parties submit reviews within the hold period, both are published simultaneously. After 7 days, submitted reviews are published regardless.

13.4 Performer Responses

Performers and venue operators may post a single public response to any review on their profile. Responses must be professional and must not include personal information about the reviewer.

13.5 Reporting & Removal

You may flag a review that violates these standards. Our team will investigate and remove reviews that are found to violate our policies. Vynue does not remove reviews solely because they are negative.

14.Messaging

Vynue provides an in-platform messaging system for communication between clients and performers/venues related to active or prospective bookings. By using the messaging system, you agree to:

• Use messaging only for purposes related to bookings on the platform;
• Not use messaging to solicit off-platform transactions;
• Not send unsolicited promotional messages, spam, or harassment;
• Not share content that violates our Content Standards (Section 11) or Adult Content Policy (Section 12); and
• Maintain professional and respectful communication at all times.

Messages are encrypted in transit. Vynue staff do not read private messages except when a specific message has been reported for abuse review or where required by law. See our Privacy Policy for full details.

15.AI Features

Vynue uses AI-powered tools to improve platform safety and experience. Our AI usage policy:

• Content moderation: AI analyzes uploaded photos to detect policy-violating content. This analysis is automated and reviewed by humans when content is flagged.
• No generative AI on your behalf: We do not use AI to generate text, images, or content that is published under your name without your knowledge and consent.
• No AI-only decisions: Significant account decisions (suspension, permanent bans, verification denials) involve human review.
• No training on user data: Your content and personal information are not used to train AI models for external commercial use.

You may not use the Vynue platform or its features for:

• Generating or spreading disinformation, spam, or deceptive content;
• Automated scraping of performer or venue data;
• Using AI tools to create fake reviews, fake profiles, or fake booking activity; or
• Any activity that constitutes an attempt to manipulate platform algorithms or rankings through artificial means.

16.Intellectual Property

16.1 Vynue IP

The Vynue name, logo, platform design, software, and all original content produced by Vynue are owned by or licensed to Vynue and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from Vynue's proprietary materials without express written permission.

16.2 User Content License

You retain ownership of all content you upload to Vynue. By uploading content, you grant Vynue the limited license described in Section 6.7. You represent that you own or have the necessary rights to grant this license and that the content does not violate any third-party rights.

16.3 DMCA / Copyright Complaints

If you believe that content on Vynue infringes your copyright, please send a DMCA notice to legal@vynue.com with the following information: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location on the platform; (c) your contact information; (d) a statement of good faith belief that the use is unauthorized; and (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner.

17.Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, share, and protect your personal information, and the rights you have over your data.

As a summary of our core privacy commitments: we do not sell your data, we do not share it with advertisers, and we use it only to operate and improve the Services. See the full Privacy Policy for details.

18.Disclaimers

Please read this section carefully.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

VYNUE DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INFORMATION OBTAINED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) DEFECTS WILL BE CORRECTED.

VYNUE DOES NOT ENDORSE, WARRANT, OR ASSUME RESPONSIBILITY FOR ANY PERFORMER, VENUE, OR SERVICE LISTED ON THE PLATFORM. YOUR USE OF ANY SERVICE DISCOVERED THROUGH VYNUE IS AT YOUR OWN RISK.

VYNUE DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ALL USERS AS A STANDARD PROCEDURE. VERIFICATION STATUS INDICATES ONLY THAT IDENTITY DOCUMENTS WERE REVIEWED — IT IS NOT A GUARANTEE OF CHARACTER, SAFETY, OR FITNESS FOR ANY PURPOSE.

19.Limitation of Liability

Please read this section carefully.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VYNUE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF VYNUE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL VYNUE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO VYNUE IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

20.Indemnification

You agree to defend, indemnify, and hold harmless Vynue, its officers, directors, employees, agents, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights;
• Your use of the Services in a manner not authorized by these Terms;
• Content you submit, post, or transmit through the Services; or
• Your negligence or willful misconduct.

21.Dispute Resolution & Arbitration

21.1 User-to-User Disputes

Vynue encourages users to resolve disputes directly. If a dispute arises between a client and a performer/venue, either party may contact Vynue support at support@vynue.com to request mediation. Vynue's mediation decisions are non-binding guidance. Vynue is not a party to, and is not liable for, disputes between users.

21.2 Disputes with Vynue — Informal Resolution First

Before filing any formal legal claim against Vynue, you agree to contact us at legal@vynue.com and give us 30 days to attempt to resolve the dispute informally.

21.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (excluding claims for injunctive or equitable relief) shall be resolved by binding arbitration under the American Arbitration Association (“AAA”) Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding.

21.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY.

21.5 Exceptions

Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. You may also bring claims in small claims court if they qualify.

21.6 Opt-Out

You may opt out of the arbitration agreement by notifying us in writing at legal@vynue.com within 30 days of first accepting these Terms. Your opt-out must include your name, email address, and a clear statement that you opt out of arbitration. Opting out will not affect any other provision of these Terms.

22.Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Subject to the arbitration agreement in Section 21, any disputes not subject to arbitration shall be resolved in the state or federal courts located in the State of Delaware, and you consent to personal jurisdiction in those courts.

23.Termination

23.1 By You

You may close your account at any time by visiting your account settings or contacting support@vynue.com. Closing your account does not automatically entitle you to a refund of any fees paid. Pending bookings must be resolved before an account can be fully closed.

23.2 By Vynue

Vynue may suspend or permanently terminate your account at any time, with or without notice, for:

• Violation of these Terms or our policies;
• Conduct that harms other users, Vynue, or third parties;
• Fraudulent, deceptive, or illegal activity;
• Repeated booking cancellations or failure to honor commitments; or
• Any other reason Vynue deems necessary to protect the platform community.

Suspended or terminated users may appeal by contacting support@vynue.com. We review all appeals and strive to respond within 7 business days.

23.3 Effect of Termination

Upon termination, your right to use the Services ends immediately. Provisions of these Terms that by their nature should survive termination — including Sections 6.7, 16, 18, 19, 20, 21, and 22 — will survive.

24.Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the “Last revised” date at the top of this page;
• Email you at the address associated with your account at least 30 days before material changes take effect; and
• Provide a summary of what has changed.

Your continued use of the Services after material changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services and may close your account before the effective date.

Non-material changes (clarifications, grammar corrections, reorganization without substantive change) take effect immediately upon posting.

25.Contact Us

If you have questions about these Terms, please contact us: