Terms of Service.

1.Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Vynue, LLC (“Vynue,” “we,” “us,” or “our”) governing your access to and use of the Vynue website, mobile applications, and all related services (collectively, the “Services”).

By creating an account, accessing the Services, or clicking any “I Agree” or “Sign Up” button, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms in their entirety, you may not use the Services.

2.About Vynue

Vynue is an online marketplace that connects clients seeking entertainment and experiential services for private events with independent talent and venue operators. Vynue provides the platform infrastructure, discovery tools, booking flow, and payment processing. Vynue is not a staffing agency, talent agency, or employment agency.

Vynue is not a party to the service agreement between clients and talent/venues. All services are performed by independent third parties, not by Vynue or its employees. Vynue does not supervise, direct, or control the manner in which talent provide their services.

By facilitating bookings, Vynue acts as a limited payment collection agent on behalf of talent and venues for the purpose of accepting payment from clients.

3.Eligibility & Age Requirement

By using the Services, you represent and warrant that:

• You are at least 18 years of age (or 21+ for features/categories where a higher age threshold is specified);
• You have the legal capacity to enter into binding contracts in your jurisdiction;
• You are not barred from using the Services under any applicable law;
• You will use the Services only for lawful purposes and in compliance with these Terms; and
• All information you provide is truthful, accurate, and current.

Vynue reserves the right to verify your age at any time and to immediately suspend or terminate any account found to belong to a person under 18. Creating an account on behalf of a minor, or using a minor's likeness in any content uploaded to the platform, is strictly prohibited and may result in permanent termination and referral to appropriate authorities.

4.Account Registration

To access most features, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your account information;
• Keep your password confidential and not share it with others;
• Notify us immediately of any unauthorized access to your account at support@vynue.vip; and
• Accept responsibility for all activity that occurs under your account.

You may create one account per person or entity. Creating multiple accounts to circumvent a suspension, ban, or review decision is prohibited.

Username. Your chosen username becomes part of your public profile URL. Usernames must not impersonate another person, infringe trademarks, or include offensive or prohibited content. Vynue reserves the right to reclaim usernames that violate these requirements.

5.User Roles

Vynue has three primary user roles:

• Client: A person who browses the platform and books talent or venues for private events. Clients agree to Section 7 in addition to these general Terms.
• Talent / Venue Operator: An independent individual or business that lists services on the platform and accepts bookings. Talent and venue operators agree to Section 6 in addition to these general Terms.
• Staff (Manager / Admin): Internal Vynue team members who access the platform for operations, verification, and moderation purposes. Staff access is governed by additional internal policies.

6.Talent & Venue Terms

6.1 Independent Contractor Status

Talent and venue operators are independent contractors, not employees, legal partners, agents, or joint venturers of Vynue. “Talent” is a marketplace label only and does not create a partnership or employment relationship. Talent are solely responsible for their own taxes, insurance, licenses, permits, and compliance with applicable laws (including any licensing requirements for entertainment services in their jurisdiction).

6.2 Profile Accuracy

You are responsible for ensuring your profile accurately represents your services, pricing, availability, location, and identity. Misrepresentation — including using photos that are not of you, listing services you do not offer, or falsely claiming verification credentials — is grounds for immediate account termination.

6.3 Verification

Vynue operates a tiered verification program. To appear as “Verified” on the platform, you must submit valid, government-issued identity documentation and complete our verification process. Verification decisions are made by our team and are not automatic. Vynue may revoke verified status at any time if we determine that misrepresentation occurred.

Verification by Vynue does not constitute an endorsement, guarantee, or warranty of any talent's services, conduct, or character. Verification is a trust signal only.

6.4 Booking Acceptance & Response Time

If you have not enabled Instant Book, you will receive booking requests that you must accept, decline, or counter within 48 hours. Consistently failing to respond to requests in a timely manner may result in reduced placement in search results or removal of your listing.

6.5 Service Delivery

When you accept a booking, you enter into a direct service agreement with the client. You are responsible for:

• Arriving on time and fulfilling the agreed scope of services;
• Conducting yourself professionally and in accordance with agreed terms;
• Complying with all applicable local laws, including entertainment licensing requirements; and
• Maintaining any required business licenses, insurance, or permits.

6.6 Off-Platform Transactions

Circumventing the Vynue platform to conduct transactions that originated through Vynue is prohibited. This includes soliciting clients to pay outside Vynue, sharing contact information for the purpose of bypassing platform payments, or re-booking clients obtained through Vynue outside the platform within 12 months of initial contact. Violations may result in permanent account termination and recovery of platform fees owed.

6.7 Content Rights

By uploading photos, videos, and other media to your profile, you grant Vynue a non-exclusive, royalty-free, worldwide license to display, reproduce, and use that content for the purpose of operating and marketing the platform (e.g., featuring your profile in search results, promotional materials, or social media). You represent that you own or have the rights to all content you upload, and that it does not infringe any third-party rights.

If you are Talent or a Venue Operator and do not want Vynue to use a particular photo or video in off-platform marketing, advertising, promotional materials, or social media, you may opt that media out by emailing legal@vynue.vip from the email address associated with your account. Your request must identify your account or profile and clearly identify each photo or video you want opted out by attaching a copy, providing its Vynue URL, or including a screenshot that allows us to locate it. Unless your request clearly says otherwise, the opt-out applies only to the specifically identified media.

After we confirm your request, Vynue will stop making new off-platform marketing or social media uses of the identified media and will use commercially reasonable efforts to remove it from marketing materials and social media posts controlled by Vynue within 30 days. An opt-out does not require Vynue to recall physical materials already distributed or remove copies, reposts, cached content, or archived materials outside Vynue's control. Vynue will not continue using opted-out media in paid advertising.

A marketing opt-out does not remove the media from your Vynue profile and does not limit the license reasonably necessary to host, display, reproduce, format, and distribute that media as part of operating the platform and your listing. You may end that platform use by removing the content from your profile or deleting your account, subject to these Terms and any legal retention requirements. Vynue will remove the content from active platform display promptly after removal and from any remaining Vynue-controlled marketing use within 30 days.

7.Client Terms

7.1 Booking Responsibility

As a client, you are responsible for providing accurate event details when making a booking request, including date, time, duration, location, number of guests, and event type. Inaccurate information that affects service delivery is the client's responsibility.

7.2 Respectful Conduct

You agree to treat all talent, venue staff, and other users with respect. Vynue has a zero-tolerance policy for harassment, assault, non-consensual recording, demanding services not agreed to in the booking, and any other abusive conduct. Violations will result in immediate account termination and may be reported to law enforcement.

7.3 Scope of Services

Bookings are strictly limited to the services described in the talent's profile and the agreed booking terms. Attempting to pressure, coerce, or solicit services outside the agreed scope — including sexual services beyond what a talent has explicitly listed and agreed to — is grounds for immediate ban and potential legal action.

7.4 Event Compliance

You are responsible for ensuring that the event location and event activities comply with all applicable local laws and venue rules. Vynue is not liable for legal issues arising from the client's event setup or conduct.

7.5 Non-Solicitation

You agree not to solicit talent or venue operators you discovered through Vynue to conduct repeat bookings outside the platform within 12 months of initial contact through Vynue.

8.Bookings & Transactions

8.1 Booking Flow

A booking is initiated when a client submits a booking request through the platform. A booking is confirmed only when:

1. The talent/venue accepts the request (or Instant Book is enabled); and
2. Payment is successfully processed by Vynue.

Vynue reserves the right to cancel any booking that violates these Terms or applicable law.

8.2 Instant Book

Talent who enable Instant Book allow clients to confirm a booking without manual acceptance. Enabling Instant Book is a commitment to honor bookings that meet your listed criteria. If a talent repeatedly cancels Instant Book reservations, Vynue may disable the feature on their account.

8.3 Counter-Offers

Talent may respond to a booking request with a counter-offer (alternative price, duration, or terms). Counter-offers must be made within 48 hours of receiving the request. The client may accept, decline, or submit a revised offer in response.

8.4 Binding Agreement

Upon confirmation, both the client and talent/venue enter a direct service agreement with each other. Vynue is not a party to this agreement. Disputes arising from the service agreement between users are primarily the responsibility of the users to resolve, with Vynue offering mediation support (see Section 21).

9.Payments & Fees

9.1 Platform Service Fee

Vynue charges a platform service fee on each completed booking. The current fee schedule is displayed transparently in the booking flow before you confirm payment. The fee is deducted from the total booking amount before disbursement to the talent/venue.

Fees are subject to change. Vynue will provide at least 30 days' notice of any fee increases via email and in-app notification. Changes will not apply retroactively to bookings already confirmed.

9.2 Payment Methods

Vynue accepts payment by credit card and debit card, processed by Stripe. By submitting payment, you authorize Vynue to charge the full booking amount through your selected payment method. The platform service fee is not added to this amount — it is deducted from the talent/venue's disbursement, per Section 9.1. Payments are processed by Stripe. Payment to the talent or venue is scheduled according to Sections 9.3 and 10.1 and may be paused while a timely dispute is reviewed.

9.3 Disbursements to Talent

Vynue arranges payment processing through Stripe and transfers the talent/venue portion, net of the platform service fee, once the Booking is deemed “Completed” under Section 10.1 — generally 72 hours after the event's scheduled end time, absent an open dispute, or earlier if both parties confirm completion. Disbursement timelines will be communicated in your dashboard. Vynue is not responsible for delays caused by third-party payment processors or bank processing times.

9.4 Taxes

Talent and venue operators are solely responsible for reporting and remitting applicable taxes on income earned through the platform. Vynue may issue tax reporting forms (e.g., Form 1099-K) where required by US tax law. Vynue does not provide tax advice.

9.5 Failed Payments

If a payment fails, the associated booking may be placed on hold pending resolution. For chargebacks and other payment disputes with your card issuer or bank, see Section 10.6.

10.Cancellations, Completion & Disputes

10.1 Completed Booking

A Booking is “Completed” when:

1. Both the Client and the Talent/Venue submit a completion confirmation through the platform indicating the event took place as agreed; or
2. If one or neither party submits a completion confirmation, and no dispute has been opened, the Booking is automatically deemed completed 72 hours after its scheduled end time.

Submitting a completion confirmation is a separate action from leaving a review (Section 13). You are never required to write or receive a review for a Booking to be marked Completed or for payment to be released to the Talent/Venue.

10.2 Reporting a Problem; Marketplace Determination

If something goes wrong with a Booking, the Client may report a problem at any time before the Booking is deemed Completed under Section 10.1, using the “Report a Problem” option on the Booking. Reporting a problem is different from: (i) submitting a completion confirmation, (ii) leaving a review, and (iii) initiating a chargeback or other dispute with your card issuer, bank, or payment provider (Section 10.6).

When a Client reports a problem, Vynue may pause release of held funds, request information and evidence from both parties (such as messages, photos, video, or other records), and make a determination as to an appropriate resolution (a “Marketplace Determination”). In making a Marketplace Determination, Vynue is not acting as an arbitrator, mediator, or court, and does not represent or warrant that its determination is legally correct or binding on either party's underlying rights. A Marketplace Determination does not prevent either party from pursuing other legal remedies or exercising rights they may have with their payment provider.

Vynue will generally ask each party to provide information within approximately 72 hours of a request, and will generally attempt to reach a resolution within about 7 business days of a report being filed. These are operational targets, not guarantees — Vynue may take longer where reasonably necessary, including for suspected fraud, an open chargeback (Section 10.6), safety concerns, legal requirements, or unusually complex facts, and may hold funds during that time.

10.3 Client Cancellations

Every Booking is subject to one of three cancellation policies, selected by the Talent or Venue and displayed to you before you pay: Flexible, Standard, or Firm. Under each policy, the percentage of the Total Booking Price refunded to you depends on how far in advance of the event's scheduled start time you cancel:

• Flexible: 100% refund 7+ days before the event; 75% refund 3–7 days before; 50% refund inside 72 hours.
• Standard: 100% refund 30+ days before the event; 75% refund 7–30 days before; 50% refund 3–7 days before; no refund inside 72 hours.
• Firm: 100% refund 60+ days before the event; 75% refund 30–60 days before; 50% refund 7–30 days before; no refund inside 7 days.

These percentages are calculated against the Total Booking Price. During the controlled payment beta, the full Booking Price is authorized at checkout and captured after acceptance; there is no later automatic balance charge.

The cancellation policy that applies to a Booking is fixed, or “snapshotted,” at the time the Booking is confirmed. If Talent or a Venue later changes which policy they offer for future Bookings, that change never applies retroactively to a Booking you already confirmed.

If your cancellation entitles the Talent or Venue to compensation (i.e., you are not entitled to a full refund), Vynue's applicable Platform Fee — currently 9%, unless a different rate is displayed to you or otherwise agreed in writing, and subject to change on the terms described in Section 9.1 — is deducted from that compensation before it is paid out. Vynue calculates its fee against the amount actually paid to the Talent or Venue as cancellation compensation, not against the original Total Booking Price. A fee-rate change never retroactively changes the fee applicable to a Booking that was already confirmed. If your cancellation entitles you to a full refund, no cancellation compensation is paid and Vynue does not retain a fee on the refunded amount.

Notwithstanding the above, Vynue may override the applicable cancellation policy and issue a different refund where reasonably necessary, including where required by law, to prevent or remedy fraud or a duplicate charge, or where the Talent or Venue is the cancelling party (Section 10.4).

10.4 Talent/Venue Cancellations

If a Talent or Venue cancels a confirmed Booking, the Client is entitled to a refund of 100% of all amounts actually paid for that Booking, regardless of how close to the event the cancellation occurs. Vynue may also identify and offer the Client a reasonably similar replacement Talent or Venue found through the platform. Any such replacement is a suggestion only: it is never automatically assigned, Vynue does not guarantee that a suitable replacement will be available, and the Client must affirmatively choose to book it. The Client is entitled to the full refund described above regardless of whether they accept a replacement.

Cancelling a confirmed Booking has consequences for the Talent's or Venue's standing on the platform. Depending on the timing, frequency, severity, and history of cancellations, Vynue may apply escalating consequences, which can include: a warning; loss of Instant Book eligibility and/or reduced visibility in search results for a period of time; temporary suspension; or removal from the platform. Vynue exercises discretion in applying these consequences based on the circumstances — this is not a fixed “one warning” rule, and more serious or repeated conduct (such as a last-minute cancellation or a pattern of cancellations) may result in a more serious consequence even on a first occurrence.

If a cancellation results from a genuine emergency (such as sudden illness, a death in the family, severe weather, an accident, or a venue closure beyond the Talent's or Venue's control), the Talent or Venue may indicate this at the time of cancellation. Vynue reviews emergency claims on a case-by-case basis and may reduce or decline to apply the consequences described above if the claim is substantiated. An emergency claim never reduces the Client's refund or replacement rights under this Section 10.4, which apply regardless of the reason for the Talent's or Venue's cancellation.

10.5 Material Non-Performance vs. Subjective Dissatisfaction

Not every complaint about a Booking qualifies for a refund after the event has taken place. Vynue distinguishes between:

• Material non-performance — objective failures to deliver the agreed service, such as a no-show, an outright refusal to perform, arriving or leaving materially late or early relative to the agreed schedule, providing meaningfully fewer hours of service than booked, providing a service that does not match what was booked, missing personnel or equipment that was a required part of the listing, or another substantial failure to perform as agreed. These are the kinds of issues that may result in a refund, partial refund, or other remedy through the process in Section 10.2.
• Subjective dissatisfaction — matters of taste or preference where the agreed service was actually performed, such as not liking the Talent's music selection, personality, or style, how a crowd reacted, or other aesthetic preferences. Subjective dissatisfaction does not ordinarily justify a refund, and is the kind of feedback that belongs in a review (Section 13) rather than a dispute — unless the underlying facts also show material non-performance as described above.

10.6 Chargebacks, Payment Reversals, and Recovery

A Client's right to initiate a chargeback or payment dispute through their bank, card issuer, Stripe, or another payment provider is separate from Vynue's internal dispute process under Section 10.2. Either process may proceed independently of the other.

Vynue may contest a chargeback or payment reversal where it reasonably believes the payment was valid and the booked services were properly provided.

Because of how Vynue's payment processing works, Vynue — not the Talent or Venue — is the party our payment processor may debit when a Client obtains a refund or successfully disputes a charge through their bank or card issuer. That is a fact about how payments are processed; it is separate from, and does not by itself determine, how Vynue allocates responsibility between a Client and a Talent or Venue under these Terms, which is governed by the principles below.

Loss attributable to a Talent or Venue. If a Booking payment is later reversed, refunded, charged back, or otherwise recovered from Vynue for reasons attributable to the Talent or Venue — including fraud, non-performance, material misrepresentation, unauthorized activity attributable to the Talent or Venue, or breach of these Terms — the Talent or Venue may be responsible for the resulting loss.

When Vynue may recover funds. Only where permitted by law, supported by Vynue's payment systems, and reasonably determined to be attributable to the Talent or Venue under this Section may Vynue recover amounts properly owed from pending or future payouts, available balances, reserves, reversals of prior transfers, or other amounts otherwise payable to the Talent or Venue. If those amounts are insufficient, the Talent or Venue remains responsible for the unpaid balance and Vynue may seek repayment through other lawful means. Vynue may also recover payment-provider or chargeback fees when those fees result from conduct attributable to the Talent or Venue.

Loss not attributable to a Talent or Venue. Vynue will not ordinarily seek reimbursement from a Talent or Venue solely because a Client initiates or prevails in a chargeback where Vynue determines that the Talent or Venue properly performed the Booking and the chargeback resulted from Client fraud, misuse of the payment dispute process, or another circumstance not attributable to the Talent or Venue. In those circumstances, Vynue will ordinarily absorb the resulting loss and any associated payment-provider fees.

Disputed, shared, or unclear responsibility. Where responsibility is disputed, shared, or unclear, Vynue may review the available evidence and reasonably allocate responsibility for the reversed amount and associated fees based on the circumstances, consistent with the categories described in Section 10.5.

Temporary holds and notice. For a chargeback, payment reversal, or related investigation, Vynue may temporarily hold or offset funds only while the matter is pending and only to the extent reasonably necessary to protect against the potential loss. Before making a final recovery determination, Vynue will provide the Talent or Venue with notice of the amount and reason for the proposed recovery and a reasonable opportunity to provide relevant information or contest the determination.

A Talent's or Venue's responsibility for amounts properly owed under these Terms does not end merely because Vynue has already released or paid the proceeds from the applicable Booking. Vynue may pursue recovery only for as long as the applicable transaction remains subject to a refund, dispute, reversal, chargeback, payment-provider recovery, or other legally enforceable repayment obligation.

None of the above limits any right Vynue, a Client, or the Talent/Venue may separately have under applicable law or under our payment processor's own terms.

10.7 Refund Processing

Approved refunds are processed back to the original payment method within 5–10 business days. Vynue is not responsible for delays in refund processing by your financial institution.

11.Content Standards

All content you post, upload, or transmit through Vynue must comply with these content standards. Content must not:

• Be false, misleading, or deceptive;
• Defame, harass, threaten, or intimidate any person;
• Discriminate against or demean individuals based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic;
• Infringe any third party's copyright, trademark, trade secret, or other intellectual property or proprietary rights;
• Include unauthorized personal information of third parties (doxxing);
• Contain malware, viruses, or malicious code;
• Constitute spam, unsolicited advertising, or chain letters;
• Depict or solicit illegal activity; or
• Violate any applicable law or regulation.

Vynue may remove any content that violates these standards, with or without notice, and may suspend or terminate accounts responsible for repeated or egregious violations.

12.Content & Service Restrictions

Vynue is designed to support legal entertainment services. We operate under strict content standards to ensure all activity on the platform is lawful, consensual, and clearly disclosed.

12.1 Permitted Content

• Professional, non-explicit promotional photos that accurately represent the listed event service;
• Honest descriptions of legally available entertainment services in your jurisdiction; and
• Promotional videos that accurately represent your performance style.

12.2 Prohibited Content

• Explicit sexual imagery in profile photos or any publicly visible content;
• Any content involving minors in a sexual context — this is strictly prohibited, will be reported to the National Center for Missing & Exploited Children (NCMEC) and applicable law enforcement, and will result in permanent account termination;
• Listings or messaging that offer, imply, or solicit prostitution or sexual services in exchange for money that are illegal in the relevant jurisdiction;
• Non-consensual intimate imagery or deepfakes;
• Misrepresentation of the nature of services offered; and
• Content designed to circumvent platform monitoring or policy enforcement.

12.3 Talent Responsibility & Legal Compliance

Talent are solely responsible for understanding and complying with all laws in their jurisdiction governing entertainment services, including licensing requirements, local ordinances, and any applicable regulations on content or services. Vynue does not verify local legal compliance and provides no legal advice.

12.4 Content Moderation

Automated image moderation is not currently implemented. If it is introduced, Vynue will use OpenAI's Zero Data Retention configuration, and neither OpenAI nor Vynue will retain a separate copy of the image from the moderation request. Images may be reviewed by human moderators. We reserve the right to remove any content that we determine, in our sole discretion, violates this policy. Moderation decisions may be appealed by contacting support@vynue.vip.

13.Reviews & Ratings

13.1 Post-Booking Only

Reviews may only be submitted by parties to a completed booking. Clients may review talent/venues and talent/venues may review clients. This mutual review system is designed to maintain accountability on both sides.

13.2 Authenticity

Reviews must be honest and based on genuine first-hand experience of the booked service. The following are prohibited:

• Fake or incentivized reviews;
• Reviews from parties with a personal or financial conflict of interest;
• Retaliatory reviews designed to harm the other party for unrelated reasons; and
• Reviews containing personal information, defamatory statements, or hate speech.

13.3 Publication Hold

Reviews are held for 7 days after submission to allow both parties to submit their review without being influenced by the other's rating. If both parties submit reviews within the hold period, both are published simultaneously. After 7 days, submitted reviews are published regardless.

13.4 Talent Responses

Talent and venue operators may post a single public response to any review on their profile. Responses must be professional and must not include personal information about the reviewer.

13.5 Reporting & Removal

You may flag a review that violates these standards. Our team will investigate and remove reviews that are found to violate our policies. Vynue does not remove reviews solely because they are negative.

14.Messaging

Vynue provides an in-platform messaging system for communication between clients and talent/venues related to active or prospective bookings. By using the messaging system, you agree to:

• Use messaging only for purposes related to bookings on the platform;
• Not use messaging to solicit off-platform transactions;
• Not send unsolicited promotional messages, spam, or harassment;
• Not share content that violates our Content Standards (Section 11) or Content & Service Restrictions (Section 12); and
• Maintain professional and respectful communication at all times.

Messages are encrypted in transit. Vynue staff do not read private messages except when a specific message has been reported for abuse review or where required by law. See our Privacy Policy for full details.

15.AI Features

Automated AI image moderation is not currently implemented. Our policy for any future AI-powered safety tools is:

• Content moderation: If automated image moderation is introduced, OpenAI will analyze uploaded photos using its Zero Data Retention configuration to detect policy-violating content. Neither OpenAI nor Vynue will retain a separate copy of the image from the moderation request, and flagged content may be reviewed by humans.
• No generative AI on your behalf: We do not use AI to generate text, images, or content that is published under your name without your knowledge and consent.
• No AI-only decisions: Significant account decisions (suspension, permanent bans, verification denials) involve human review.
• No training on user data: Your content and personal information are not used to train AI models for external commercial use.

You may not use the Vynue platform or its features for:

• Generating or spreading disinformation, spam, or deceptive content;
• Automated scraping of talent or venue data;
• Using AI tools to create fake reviews, fake profiles, or fake booking activity; or
• Any activity that constitutes an attempt to manipulate platform algorithms or rankings through artificial means.

16.Intellectual Property

16.1 Vynue IP

The Vynue name, logo, platform design, software, and all original content produced by Vynue are owned by or licensed to Vynue and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from Vynue's proprietary materials without express written permission.

16.2 User Content License

You retain ownership of all content you upload to Vynue. By uploading content, you grant Vynue the limited license described in Section 6.7. You represent that you own or have the necessary rights to grant this license and that the content does not violate any third-party rights.

16.3 DMCA / Copyright Complaints

If you believe that content on Vynue infringes your copyright, please send a DMCA notice to legal@vynue.vip with the following information: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location on the platform; (c) your contact information; (d) a statement of good faith belief that the use is unauthorized; and (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner.

17.Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, share, and protect your personal information, and the rights you have over your data.

As a summary of our core privacy commitments: we do not sell your data, we do not share it with advertisers, and we use it only to operate and improve the Services. See the full Privacy Policy for details.

18.Disclaimers

Please read this section carefully.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

VYNUE DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INFORMATION OBTAINED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) DEFECTS WILL BE CORRECTED.

VYNUE DOES NOT ENDORSE, WARRANT, OR ASSUME RESPONSIBILITY FOR ANY TALENT, VENUE, OR SERVICE LISTED ON THE PLATFORM. YOUR USE OF ANY SERVICE DISCOVERED THROUGH VYNUE IS AT YOUR OWN RISK.

VYNUE DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ALL USERS AS A STANDARD PROCEDURE. VERIFICATION STATUS INDICATES ONLY THAT IDENTITY DOCUMENTS WERE REVIEWED — IT IS NOT A GUARANTEE OF CHARACTER, SAFETY, OR FITNESS FOR ANY PURPOSE.

19.Limitation of Liability

Please read this section carefully.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VYNUE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF VYNUE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL VYNUE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO VYNUE IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

20.Indemnification

You agree to defend, indemnify, and hold harmless Vynue, its officers, directors, employees, agents, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights;
• Your use of the Services in a manner not authorized by these Terms;
• Content you submit, post, or transmit through the Services; or
• Your negligence or willful misconduct.

21.Dispute Resolution & Arbitration

21.1 User-to-User Disputes

Vynue encourages users to resolve disputes directly. If a dispute arises between a client and a talent/venue, either party may contact Vynue support at support@vynue.vip to request mediation. Vynue's mediation decisions are non-binding guidance. Vynue is not a party to, and is not liable for, disputes between users. For a report of a problem with a specific Booking, see the Marketplace Determination process described in Section 10.2, which applies specifically to cancellation- and completion-related issues.

21.2 Disputes with Vynue — Informal Resolution First

Before filing any formal legal claim against Vynue, you agree to contact us at legal@vynue.vip and give us 30 days to attempt to resolve the dispute informally.

21.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (excluding claims for injunctive or equitable relief) shall be resolved by binding arbitration under the American Arbitration Association (“AAA”) Consumer Arbitration Rules, rather than in court. The arbitration shall be conducted in English, and the arbitrator's award shall be final and binding.

21.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY.

21.5 Exceptions

Either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. You may also bring claims in small claims court if they qualify.

21.6 Opt-Out

You may opt out of the arbitration agreement by notifying us in writing at legal@vynue.vip within 30 days of first accepting these Terms. Your opt-out must include your name, email address, and a clear statement that you opt out of arbitration. Opting out will not affect any other provision of these Terms.

22.Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Subject to the arbitration agreement in Section 21, any disputes not subject to arbitration shall be resolved in the state or federal courts located in the State of Delaware, and you consent to personal jurisdiction in those courts.

23.Termination

23.1 By You

You may close your account at any time by visiting your account settings or contacting support@vynue.vip. Closing your account does not automatically entitle you to a refund of any fees paid. Pending bookings must be resolved before an account can be fully closed.

23.2 By Vynue

Vynue may suspend or permanently terminate your account at any time, with or without notice, for:

• Violation of these Terms or our policies;
• Conduct that harms other users, Vynue, or third parties;
• Fraudulent, deceptive, or illegal activity;
• Repeated booking cancellations or failure to honor commitments; or
• Any other reason Vynue deems necessary to protect the platform community.

Suspended or terminated users may appeal by contacting support@vynue.vip. We review all appeals and strive to respond within 7 business days.

23.3 Effect of Termination

Upon termination, your right to use the Services ends immediately. Provisions of these Terms that by their nature should survive termination — including Sections 6.7, 16, 18, 19, 20, 21, and 22 — will survive.

24.Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the “Last revised” date at the top of this page;
• Email you at the address associated with your account at least 30 days before material changes take effect; and
• Provide a summary of what has changed.

Your continued use of the Services after material changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services and may close your account before the effective date.

Non-material changes (clarifications, grammar corrections, reorganization without substantive change) take effect immediately upon posting.

25.Contact Us

If you have questions about these Terms, please contact us: