Vynue Help Center
Guides for clients, partners and venue hosts — booking, deposits and payouts, cancellations, disputes, verification and safety.
Last updated
Everything you need to book entertainment, list your services, or host an event.
Start here
Getting Started
How Vynue works, end to end, for all three sides.
FAQ
Short answers to the questions we get most.
Booking
- Booking Talent — rates, deposits and the 24-hour acceptance window
- Booking a Venue — capacity, larger deposits, and when the address is released
- All booking guidance — what each booking status means
Money
- Payments & Deposits — when your card is charged, and when hosts are paid
- Cancellation Policy — Flexible, Standard and Firm, and what each refunds
- Disputes — reporting a problem, and how it is resolved
Trust and safety
- Safety — what the platform does, and what to do yourself
- Verification — what the verified badge means
- Policies — the conduct rules everyone agrees to
By role
For Clients
Planning an event and booking with confidence.
For Partners
Dancers, musicians, bartenders, photographers and hosts.
For Venue Hosts
Listing a space and keeping your address private.
Still stuck?
Contact support — a person answers.