What qualifies for a refund after an event?
The difference between a material service failure that can qualify for a refund, and ordinary dissatisfaction that belongs in a review instead.
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Not every complaint about how an event went qualifies for a refund. Vynue draws a line between an actual failure to deliver what was booked, and simply not loving how the night turned out.
Material failure — this can qualify for a refund
These are objective: either it happened, or it didn't, independent of taste.
- No-show. The partner or venue never showed up.
- Refused to perform. They showed up but refused to do what was booked.
- Materially late or left early. Not "started five minutes behind schedule" — a delay or early departure that meaningfully cut into the booked time.
- Hours shortfall. You booked a set number of hours and received meaningfully fewer.
- Service mismatch. What was delivered doesn't match what was booked (a different act, a different format, a different scope).
- Missing required personnel or equipment. Something the listing said was included wasn't there.
- Other substantial failure to perform as agreed.
If your report describes one of these, it goes through the dispute process and can result in a full or partial refund.
Subjective dissatisfaction — this belongs in a review, not a refund
The partner or venue showed up and did what was booked, but you didn't enjoy it as much as you hoped:
- You didn't like their music selection or style
- Their personality wasn't a fit for your group
- The crowd's reaction wasn't what you expected
- General aesthetic preference — it just wasn't your taste
None of this is a service failure. It's exactly what reviews exist for — public, first-hand feedback that helps the next client decide, rather than a payment dispute. Reporting "I didn't love their vibe" as a problem after the event happened as agreed generally will not qualify for a refund.
When it's mixed
Sometimes a report has both — a real material issue and a taste complaint layered on top. Vynue looks at the facts and resolves based on whatever material failure is actually established, not the dissatisfaction wrapped around it.
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